Assistant manager

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES
- Assist Operations Manager to work with chefs and other personnel to plan menus that are flavourful and popular with customers
- Assist in ensuring smooth day-to-day operation of the restaurant 
- Work with other management personnel to plan advertising and marketing strategies and any special restaurant functions
- Safe-keep of company properties
- Achieve all financial targets
- Assist in sending daily sales report
- Prepare checks that itemise and total meal costs using Point of Sales system
- Check sufficient stocks and supplies in restaurant for smooth operation
- Manage and implement business continuity plans
- Manage crisis situations and prepare incident reports
- Participate in negotiations
- Monitor income and expenses
- Lead the team on each shift and delegate job responsibilities to staffs effectively
- Ensure the company service standards are upheld
- Plan direct hiring and training for staffs
- Lead with service vision and foster service innovation
- Investigate and resolve complaints concerning food quality and service
- Enhance the customer experience and ensure customer satisfaction