Assistant Manager / Deputy Manager (Operations/Vaccinated Travel Lane Office)

Job Description

Job Description
- You will be part of the team facilitating visitors’ entry into Singapore with the Vaccinated Travel Pass.
- You will be responsible for executing and enforcing policies and processes, monitoring and analysing passenger movements and compliance, processing applications and appeals, responding to public queries, managing external vendors.
- Your goal is to maintain high service standards and compliance at all Vaccinated Travel Pass’ touchpoints, recommend service and process improvements, and meet timelines in policy and process changes in a dynamic operating environment.