astons

Assistant Manager, Manager, Customer Service (Logistics)

Hub Distributors Services
Full Time: $2800 - $3500 / month

Job Description

•Manages assigned customer account and to further identify the business opportunity and derive plans for growth
•Accountable for own unit profit & loss with high impact to the stakeholder financial budget set 
•Reviews monthly operational performance with site customers and provide the solution to drive for operational excellence (As well as supervisors for various accounts)
•Negotiate with Suppliers/ Vendors / Contractors for the Contractual rates and services & products 
•Build a strong win-win customer relationship so as to ensure customer retention and development solution to grow existing business
•Frequently review, align and keep Superior updated information on operational issues and performances indices such as customer profile, Space Management, Resources management, Operating procedures and P&L status – Fortnightly Review
•Manage the planning process to ensure all daily operation activities are executed and meet according to the customer service levels
•Conduct monthly / Weekly staff meeting to ensure operational performance and issued are resolved.
•Actively promote the exchange and adoption of Best Practices within the country to leverage collective learning and to improve consistency and productivity 
•Continually review and improve business processes to improve productivity and add value to Hub Services
•Manage the effective implementation and use of the appropriate technology in all sections of the service chain, to enhance service and improve productivity
•Analyse and produce realistic monthly P & L reporting
•Develop a high-performance service culture within the functional team. Plan, organise and direct an efficient and effective operation team


   

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