Associate IT Consultant - Business Edge Personnel Services
Associate IT Consultant

Associate IT Consultant

Business Edge Personnel Services

Contract : $ 5500 - $ 6000 / PER MONTH
ContractInformation Technology    
3 months ago

Job Description

•Responsible for technical support to end-users on various technical issues and problems relating to end-user devices (e.g., laptops, printers, scanners and iPads) and software such as Microsoft Office, SharePoint and emails)
•Oversee and manage the Helpdesk/Deskside team on daily operational matters e.g. software upgrades/security patches deployment. To plan and ensure any required provisioning of services at agency level are implemented with minimum disruption to agency users
•Support users’ service requests and incident management to provide quality end-user services
•Manage the IT vendors and ICT contracts to ensure the contractual obligations are met, leading to effective service delivery
•To implement ad-hoc ICT infrastructure related projects, including service delivery and support to meet the intended availability, continuity and capacity requirements for end user computing and ICT infrastructure
•Main Point-of-Contact (“POC”) for Whole-of-Government (“WOG”) ICT infrastructure or end user computing initiatives and requirements on Agency level, from initiation, planning, pilot testing till full implementation and closure
•Drive change management process for implementation of all new ICT infrastructure or end user computing initiatives 
•Manage vendors’ (e.g. Government Private Cloud support teams on daily operational and administrative/support matters 
•Assume the role of Site Incident Response Officer (SIRO). Perform root cause analysis and problem resolution as required
•Ensure compliance to WOG (IM8) ICT policies and standards, Technical Architecture, Technology Reference Model (TRM)
•Formulate/review/update Agency's IT policies, strategies and procedures with regards to ICT Infrastructure and End User Computing
•Support the ITD HOD in other ICT-related work as necessary
•Participate in Agency’s parent ministry’s ICT-related projects as necessary

Job Requirements

•Minimum 3 years of relevant working experience in deploying and managing enterprise level ICT infrastructure and end user computing devices and managing ICT vendors
•Experience in Singapore public sector ICT environment is an advantage
•Possess good communication and interpersonal skills
•Experience in working with cross functional teams, including contractors
•Results and customer oriented
•Good team player with high degree of initiative 

Work Location (MRT)

Get In Touch

   +65 6904 9612

   75 Ayer Rajah Crescent,
       #01-04 Singapore 139953
        View map here

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