Business AnalystITC Group of Companies
JOB PURPOSE The Business Analyst is responsible for bridging the gap between the Technology team and the business and finding technological solutions to business needs. CORE RESPONSIBILITIES (a) Understand strategic business needs and plans for alignment with technology direction. (b) Conduct data-analysis of processes to determine requirements. (c) Provide data-driven recommendations and ideas, balancing them against what is technologically feasible and financially and functionally reasonable. (d) Set key product/service benchmarks such as customer acquisition strategy, value proposition and support in establishing product/service KPIs. (e) Evaluate relevant means of implementing the KPIs that are practical for both stakeholders and the developers. (f) Work with the outsourced technology team in developing technological solutions to business requirements and obtain validation from stakeholders. (g) Effectively communicate plan, status, risks, and issues to the stakeholder in a precise and timely manner. (h) Ensure requirements and issues are tracked, reported, and resolved in a timely manner. (i) Establish and standardise software/technology development process, incorporating process for stakeholder feedback and improvement/changes according to documented data. (j) Support users’ participation in deployments and implementation activities.
Work Location (MRT)