• Oversee the day-to-day operations and ensure smooth daily operations of the outlet(s). • Responsible for the planning and set-up of the new cafeteria outlet(s). • Work closely with the General Manager (F&B) and Line Departments in the pursuit for continuous improvements in the service, products and menu items, promotions and to meet productivity and profitability KPIs set by the Management. • Plan the weekly staff roster, rotate and schedule all staff for full coverage to maximize productivity. • Manage the sales revenue and operating expenses of the outlet, in accordance with the budget, so as to ensure cost optimization and minimize wastage. • Monitor the activities of competitors and constantly find ways to improve menu offering and customer experience, so as to grow the outlet’s revenue. • To be actively involved in the advertising and marketing of the outlet, and to work closely with the Marketing team. • Responsible for ensuring and maintaining high level of customer satisfaction and to attend to customer issues promptly. • To ensure that all staff are compliant to the safety, hygiene and sanitation procedures at all times. • Review customer feedback forms / outlet logbook on operational issues to correct and implement measures for improvement in food, beverage and service standards. • Manage the recruitment, training and management of staff, including conducting daily staff briefing and staff discipline. • Ensure workplace cleanliness, and that the safety and food hygiene standards are met at all times. • To build a strong and productive working relationship with the Culinary Director / Head Chef and his team of culinary staff, looking to improve the F&B revenue through development of new products, menu planning and generating new revenue through control of costs in accordance with annual revenue forecasts and budgeting. • In-charge of cash management of daily accounts, in liaison with the Accounts Department in the Head Office. • Any other appropriate duties and responsibilities as assigned.
• To ensure that the operational and manpower costs are kept within the set targets and to achieve the sales targets set by the Management. • To establish an effective operational schedule. • To enforce food safety requirements and meet the necessary SFA requirements. • Maintains high customer satisfaction ratings that meet the company’s standards. • To increase overall profitability for the Cafeteria outlet and to increase top line and bottom line for all the Cafeteria outlet. • Achieves strategic customer objectives defined by company management.
9 PENANG ROAD, 238459