• Handle enquiries from the public for HDB hotline. • The enquiries are mainly on season parking matters and can also be on lease administration, housing maintenance, finance and car park matters. • Promote, educate and guide callers on the use of e-Services • Provide case-specific advice and quality customer service to customers over the phone. • Keep abreast with latest policies and procedures so as to provide accurate information to customers • Resolve customer’s queries effectively and escalate problems promptly • Work as a team to ensure that call centre service KPIs are met • Any other tasks assigned
all are welcome. location at HDB Hub.
480 LORONG 6 TOA PAYOH MAYBANK MAYBANK@HDBHUB, 310480