Call Centre Officer (Toa Payoh)
Business Edge Personnel ServicesJob Description
Contract duration: 6 months (Renewable) Job location: Toa Payoh Working Hours: Mon to Fri, 8am to 5pm Salary: $12/hour Job Responsibilities: You work in a call centre environment Your responsibilities are as follows: •Handle enquiries from the public through the Branch Service Line (HDB’s hotline) with professionalism. The enquiries are mainly on season parking matters and can also be on lease administration, housing maintenance, finance and car park matters. •Promote, educate and guide callers on the use of HDB’s e-Services •Provide case-specific advice and quality customer service to customers over the phone. •Keep abreast with latest policies and procedures so as to provide accurate information to customers •Resolve customer’s queries effectively and escalate problems promptly •Work as a team to ensure that call centre service KPIs are met •Any other tasks assigned