Job Description

Contract duration:  6 months (Renewable)
Job location: Toa Payoh
Working Hours:  Mon to Fri, 8am to 5pm 
Salary:   $12/hour

Job Responsibilities:
You work in a call centre environment
Your responsibilities are as follows:
•Handle enquiries from the public through the Branch Service Line (HDB’s 
        hotline) with professionalism. The enquiries are mainly on season parking 
        matters and can also be on lease administration, housing maintenance, 
        finance and car park matters.
•Promote, educate and guide callers on the use of HDB’s e-Services 
•Provide case-specific advice and quality customer service to customers 
        over   the phone.
•Keep abreast with latest policies and procedures so as to provide accurate 
        information to customers
•Resolve customer’s queries effectively and escalate problems promptly
•Work as a team to ensure that call centre service KPIs are met
•Any other tasks assigned

Job Requirements

You should:
•Possess effective telecommunication & strong customer service skills, 
•Have a passion to deliver customer-centric service 
•Proficient in English and another language
•Be able to size up customers’ enquiries accurately and document them 
        quickly in the system 
•Be able to handle stressful situations appropriately 
•Be meticulous and independent. 
•Experience in customer service or call centre will have an added advantage