Service Coordination Management ●To administer the coordination of service requested by new clients. To ensure proper documentation on the systems and paper filing are completed on a timely basis. ●To work closely with internal stakeholders when applicable to ensure the smooth delivery of service, i.e. Home Personal Care (HPC) service is carried out by Care Associate (CA). Case & Administrative Management ●To arrange for reassessment of care plans with clients on a 6-monthly basis. This is to determine if the client requires to continue to receive the service. ●To manage monthly transport/ad-hoc claims and prepare reimbursement requests for submission to HR (for locum doctors, locum care staff or as required). ●To conduct regular telephonic follow up to engage with clients and obtain feedback on the services rendered. ●To assist in application for SMF Consumables. ●To work closely with Operations and Nurse Manager on discharging clients from service. ●To provide any other ad-hoc administrative general support to the Home Care team as assigned. Service Development ●To be involved in regular programme development and evaluation in order to meet the needs of an evolving eldercare sector. Others ●Prepare ad-hoc reports and other administrative work as assigned by the Home Care operations team. ●Keeping updated with ISO requirements.
●Diploma or Advanced Diploma in healthcare related disciplines ●Minimum 3 years’ experience in community healthcare settings in Singapore ●Good knowledge of the geriatrics and community services ●Proficiency in MS Office applications ●Proficiency in Google Workspace applications - Gmail, Google Calendar, Google Docs/Sheets/Slides, Google Drive ●Good interpersonal and writing skill ●Good team player and multi-tasker ●Good communication skills (oral and written) ●Passion in community services and service oriented ●Good judgement and decision making, problem solving skills Independent, resourceful and self-motivated
55 UBI AVENUE 1 UBI 55, 408935