Job Description

Manage daily centre operations:
●Assist the Centre Manager in ensuring the smooth management of centre operations e.g. scheduling, documentation, cleanliness of workplace & client safety
●Supervise and guide the care staff to deliver care duties
●Meet guests and visitors in a friendly and welcoming manner and manage timely follow-up to their queries
●Increase productivity through the continual streamlining of processes and workflows
●Ensure compliance with International Organization for Standardization (ISO), regulatory and internal audits
●Maintain a credible professional image and positive branding of NTUC Health through positive and professional relationships with clients, caregivers and other stakeholders
●Attend continuing internal and external training to upskill knowledge and skills

Oversee the centre programme for our seniors. This includes the following:
●Organise and execute activities that cater to needs and interests of seniors
●Train and guide care staff to lead and facilitate small group activities
●Promote active engagement and tailor participation of activities to seniors’ choices and abilities
●Support the Centre Manager in tracking clients’ outcomes and satisfaction

Proactively engage the caregivers of our seniors:
●Provide regular updates of seniors’ medical and health conditions
●Communicate the beneficial outcomes of the centre activities and events
●Communicate with the caregivers the progress report of our seniors

Job Requirements

Diploma in Health Science / Gerontology / Social Work

At least 2 years of relevant working experience, preferably in social service sector

Supervisory and operation experience

Work Location (MRT)