Courier Customer Service Executive

Job Description

We are an e-commerce logistics fulfillment company.

We are expanding and we need Courier Customer Service Executive to support our Warehouse Operation in Jurong.

Job Responsibilities:

Customer service oriented and able to handle calls for Ops support – GST handling fees, make calls to verify delivery addresses etc.
Obtain and process products orders, DOs - including registering deliveries and distributing packages.
Troubleshoot shipping issues and customer complaints that arise and work to solve them.
Analysing and monitoring Cross border performance.
Reporting to Manager / Supervisor and working in a team of 5.

Work Location (MRT)

Work Location