Customer Care Assistant - Centre for Seniors
Customer Care Assistant

Customer Care Assistant

Centre for Seniors

Full Time : $ 1800 - $ 2000 / PER MONTH
Full TimeInformation Technology    
5 months ago

Job Description

“Centre for Seniors helps seniors match age friendly jobs. Seniors are encouraged to apply for the following jobs.”

Job Responsibilities:
- Manage large amounts of incoming calls
- Providing help and advice to customers using company's products or services
- Communicating courteously with customers by telephone, email, letter and face to face
- Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Refer advanced cases to team leader for resolution, providing background information as necessary
- Keeping accurate records of discussions or correspondence with customers
- Learning about company products or services and keeping up to date with changes
- Generate sales leads
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Follow communication procedures, guidelines, and policies

Job Requirements

- Preferably a minimum of 1 year working experience in customer service support
- Strong phone contract handling skill and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize, and manage time effectively
- Pleasant personality and ability to work under pressure
- Attention to detail
- Basic knowledge of computer software and office system
- Proficient in English
- Ability to work flexible shifts (including evenings, weekends, or holidays) and to adapt to changing work schedule
- Willing to participate in training before hire and on-the-job
- Strong oral and written skills

Shift work including midnight shift needed.

Only Shortlisted candidates will be contacted

Work Location


Get In Touch

   +65 6904 9612

   75 Ayer Rajah Crescent,
       #01-04 Singapore 139953
        View map here

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