astons

Customer Care Assistant

Centre for Seniors
Full Time: $1800 - $2000 / month

Job Description

Description
“Centre for Seniors helps seniors match age friendly jobs. Seniors are encouraged to apply for the following jobs.”

Job Responsibilities:
- Manage large amounts of incoming calls
- Providing help and advice to customers using company's products or services
- Communicating courteously with customers by telephone, email, letter and face to face
- Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service
assistants
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Refer advanced cases to team leader for resolution, providing background information as necessary
- Keeping accurate records of discussions or correspondence with customers
- Learning about company products or services and keeping up to date with changes
- Generate sales leads
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Follow communication procedures, guidelines, and policies


Work Location (MRT)



Work Location

9 BISHAN PLACE CITIBANK BISHAN JUNCTION 8, 579837

   

Jobs you might like

Membership Sales Consultant
Membership Sales Consultant
Pure International (Singapore) Pte Ltd
Full Time : $ 2000 - $ 2000 / month
View job details
Customer Service Officer (Import/Export)
Customer Service Officer (Import/Export)
MAJESTY EXPRESS PTE LTD
Full Time : $ 2200 - $ 2800 / month
View job details
Customer Care Officer(Marketing & Sales Support)
Customer Care Officer(Marketing & Sales Support)
Capital Distributors (S) Pte Ltd
Full Time : $ 2300 - $ 2600 / month
View job details
Indoor Sales Executive | Upper Thomson | Salary up to $3000
Indoor Sales Executive | Upper Thomson | Salary up to $3000
Crescendo Hr Pte Ltd
Full Time : $ 2000 - $ 3000 / month
View job details
Air Export Customer Service Officer
Air Export Customer Service Officer
Morrison Express Logistics Pte Ltd
Full Time : $ 2500 - $ 3000 / month
View job details