We are a leading local company engaged in the distribution of renowned brands of home appliances and lifestyle products. To cope with our growth both in Singapore and overseas, we are looking for dynamic high-calibre candidates to join our team.
•Handling of Customer Enquiries & Feedback via our Communication
Touchpoints (Call, Email, WhatsApp Business, etc)
•To respond to customer’s service enquiries. This will include scheduling of
appointment with our technicians and updating the customer.
•To follow-up with sales enquiries. For new orders, to work with sales
coordinator to generate the invoice & scheduling of delivery.
•To handle feedback and provide supplementary information like pricing,
stock availability & more
•Providing support to the sales team
•Assisting the sales team to arrange with customers on the servicing of
•Handling of 1-to-1 exchange process
•To ensure that display sets are in proper working condition at point of sales
•To manage our service partners
•To ensure that leads provided are promptly attended to
•Provide product information and details to enquiries by our service
•Scheduling of installations for our customers with our service partners
•Handle any feedback from customers with regards to our service partners
•Must have a customer-orientated mindset
•5.5 days’ work week (Alternate Saturday)
•Preferably 2 years working experience in similar field
•Must be able to speak/write simple English/Mandarin