Customer Care Officer(Marketing & Sales Support)

Capital Distributors (S) Pte Ltd

Full Time: $2400 - $2600 / month

Job Description

. Handling of Customer Enquiries & Feedback via our Communication  
. Touchpoints (Call, Email, WhatsApp Business, etc)
. To respond to customer’s service enquiries. This will include scheduling of appointment with our technicians and updating the customer
. To follow-up with sales enquiries. For new orders, to work with sales coordinator to generate the invoice & scheduling of delivery
. To handle feedback and provide supplementary information like pricing, stock availability & more 
. Providing support to the sales team
. Assisting the sales team to arrange with customers on the servicing of products
. Handling of 1-to-1 exchange process
. To ensure that display sets are in proper working condition at point of sales
. To manage our service partners
. To ensure that leads provided are promptly attended to
. Provide product information and details to enquiries by our service partners
. Scheduling of installations for our customers with our service partners
. Handle any feedback from customers with regards to our service partners