astons

CUSTOMER RELATIONS OFFICER

MBM Wheelpower Pte Ltd
Full Time: $2500 - $3200 / month

Job Description

1.Provide excellent customer service and deliver memorable experience with service efficiency, effectiveness and quality.
2.Handle phone or walk-in customer’s feedback/complaints/inquiries effectively and professionally.
3.Maintain an effective communication to ensure customer retention
4.Generate reports and suggest service improvement initiatives and processes.
5.Perform cashiering duties 
6.Maintain and update appointments for servicing and repairs.
7.To inform customers about our promotions and do a regularly follow up through phone calls reminding them that their vehicle is due for inspections.
8.Upsell products and services to customers
9.Other ad hoc duties assigned by manager

   

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