Talent Quest Solutions Pte Ltd

Customer Service

Talent Quest Solutions Pte Ltd

$ 1600 - $ 1600

Full TimeCustomer Service  
3 months ago

Job Description

Job Duties: 

* Manage incoming calls
* Familiarise with all of our electrical appliances and services
* Identify and assess customers’ needs to achieve satisfaction
* Attend to walk-in customers to generate sales or attend to after-sales needs.
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
* Approve and store digital records of customer warranty 
* Communicate with potential customers on online platforms, follow up with arranged deliveries/exchanges to ensure customer satisfaction
* Follow communication procedures/templates, guidelines and policies
* Take the extra mile to engage customers

* Prior customer support experience 
* Fluent in English and Mandarin
* Strong foundation in language skills: listening, speaking, reading and writing
* Strong phone handling skills and active listening
* Familiar with basic computer applications (eg. Microsoft Word, Excel, Google Chrome, Outlook)
* Customer orientation and ability to adapt/respond to different types of characters
* Ability to multi-task, prioritize, and manage time effectively

Working location: 459-461 Geylang Road, Singapore 389420
Work Timing: 8.30am to 5pm 

Salary: $1600 / month (including CPF)

**Interested Candidates Whatsapp Your Resume @ 90879153 **

Job Requirements

welcome to apply 

Get In Touch

  +65 6904 9612

  #01-04, 75 Ayer Rajah Crescent, Singapore 139953


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