astons

Customer Service Executive

KSC CONSULTANTS PTE. LTD.
Full Time: $2500 - $4100 / month

Job Description

-To act as focal point for all customer’s queries (Commercial / Service related)
-To ensure compliance of Customer’s SOPs at all times
Coordinate and arrange day-to-day operations and transactions for freight forwarding and other related activities (Arrange bookings with carriers / co-loaders and execute all pertinent shipping documents eg. Commercial Invoice & Packing List, AWB / BL issuance, Permit, COO issuance, Shipping order, trucking instruction, shipping certificate, subsidiary certificate, forwarder cargo receipt, export subsidiary certificate, BIETC, CNCA, COC, ECTN and etc)
-Manage job file creation, costing and other data entries in Pegasus (in house system)
-To act as control tower by managing / monitoring shipments arranged by Network offices.
-Send timely pre-alerts and shipping advices to customers and Bollore network offices
-Coordinate dispatch of shipping documents to customers and Bollore network offices
-Assist for rate sourcing with various stakeholders for services not in the customer’s contract and to quote to the customer for rates acceptance
-Preparation and submission of OHR, Shipment Status Report and any other reports as required by the customer
-To work with Regional team for data quality related matters
-Ensure proper and timely billing / closing of all job files

Work Location (MRT)



Work Location

101 ALPS AVENUE, 498793

   

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