Customer Service ExecutiveKSC CONSULTANTS PTE. LTD.
-To act as focal point for all customer’s queries (Commercial / Service related) -To ensure compliance of Customer’s SOPs at all times Coordinate and arrange day-to-day operations and transactions for freight forwarding and other related activities (Arrange bookings with carriers / co-loaders and execute all pertinent shipping documents eg. Commercial Invoice & Packing List, AWB / BL issuance, Permit, COO issuance, Shipping order, trucking instruction, shipping certificate, subsidiary certificate, forwarder cargo receipt, export subsidiary certificate, BIETC, CNCA, COC, ECTN and etc) -Manage job file creation, costing and other data entries in Pegasus (in house system) -To act as control tower by managing / monitoring shipments arranged by Network offices. -Send timely pre-alerts and shipping advices to customers and Bollore network offices -Coordinate dispatch of shipping documents to customers and Bollore network offices -Assist for rate sourcing with various stakeholders for services not in the customer’s contract and to quote to the customer for rates acceptance -Preparation and submission of OHR, Shipment Status Report and any other reports as required by the customer -To work with Regional team for data quality related matters -Ensure proper and timely billing / closing of all job files
Work Location (MRT)