Customer Service Executive/ Operations Support - Hub Distributors Services
Customer Service Executive/ Operations Support

Customer Service Executive/ Operations Support

Hub Distributors Services

Full Time : $ 1900 - $ 2500 / PER MONTH
Full TimeCustomer Service    

Job Description

Job Role Description

The Customer Service Executive attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfil customer needs to ensure customer satisfaction. 

Job Responsibilities:

•Manage large amounts of incoming calls
•Build sustainable relationships and trust with customer accounts through open and interactive communication
•Provide accurate, valid and complete information by using the right methods/tools
•Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.  Keep records of customer interactions, process customer accounts and file documents.
•Follow communication procedures, guidelines and policies
•To liaise with customers/drivers with regards to any delivery issues
•Tallying/monitoring of deliveries’ invoices
•Check and following up of returns

Job Requirements

•GCE “O” level certification or ITE certificate or Diploma holder
•About 1 year of working experience, with good telephone skills
•Demonstrate ability to handle work professionally, independently and efficiently with a strong customer service mindset
•Possess effective organizational and follow-up skills, paying attention to detail
•Good interpersonal skills and able to interface with all levels, internally and externally, in a professional and responsive manner

Work Location (MRT)

Get In Touch

   +65 6904 9612

   75 Ayer Rajah Crescent,
       #01-04 Singapore 139953
        View map here

   [email protected]

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