Job Role Description
The Customer Service Executive attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfil customer needs to ensure customer satisfaction.
•Manage large amounts of incoming calls
•Build sustainable relationships and trust with customer accounts through open and interactive communication
•Provide accurate, valid and complete information by using the right methods/tools
•Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents.
•Follow communication procedures, guidelines and policies
•To liaise with customers/drivers with regards to any delivery issues
•Tallying/monitoring of deliveries’ invoices
•Check and following up of returns
•GCE “O” level certification or ITE certificate or Diploma holder
•About 1 year of working experience, with good telephone skills
•Demonstrate ability to handle work professionally, independently and efficiently with a strong customer service mindset
•Possess effective organizational and follow-up skills, paying attention to detail
•Good interpersonal skills and able to interface with all levels, internally and externally, in a professional and responsive manner