Job Description

Job Role Description

The Customer Service Executive attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfil customer needs to ensure customer satisfaction. 


Job Responsibilities:

•Manage large amounts of incoming calls
•Build sustainable relationships and trust with customer accounts through open and interactive communication
•Provide accurate, valid and complete information by using the right methods/tools
•Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.  Keep records of customer interactions, process customer accounts and file documents.
•Follow communication procedures, guidelines and policies
•To liaise with customers/drivers with regards to any delivery issues
•Tallying/monitoring of deliveries’ invoices
•Check and following up of returns

Job Requirements

•GCE “O” level certification or ITE certificate or Diploma holder
•About 1 year of working experience, with good telephone skills
•Demonstrate ability to handle work professionally, independently and efficiently with a strong customer service mindset
•Possess effective organizational and follow-up skills, paying attention to detail
•Good interpersonal skills and able to interface with all levels, internally and externally, in a professional and responsive manner

Work Location (MRT)