Customer Service Officer

Job Description

Reporting to the Marcom Manager/ Senior Marcom Executive, the key role is to: 
-Handle systems relating to shopper management and rewards programs.
-Provide assistance and general information to shoppers at the Concierge Desk. 
-Handle the administrative and clerical work relating to the events and promotions at the mall. 
-Handle mall redemption programs such as vouchers, premiums, and parking
-Assist in customer loyalty programs.
-Assist in collating tenants’ gift voucher reimbursement. 
-Assist in events at the mall, especially weekends, whenever necessary. This includes facilitating logistics setup, taking photos, etc.
-Handling and administering Lost & Found items.
-Answering incoming phone calls.
-Assist with assigned administrative duties from Marcom Manager. 
-Supervisory role: To assist Marcom Manager/ Snr Marcom Executive to manage Customer Service Assistance and ensure smooth day-to-day operations at the Concierge Desk. This includes efficient allocation of tasks among officers, conflict resolution, etc.
-Prepare monthly duty roster and ensure efficient allocation of manpower.
-Coach and mentor other Customer Service Officers in their tasks. 

Any other duties and responsibilities as may be reasonably requested by your immediate supervisor from time to time.

Work Location (MRT)

Work Location