Customer Service Officer (6-month Contract) @ Tuas

Customer Service Officer (6-month Contract) @ Tuas

Richland Logistics Services Pte Ltd

$ 1000 - $ 1600

ContractLogistics / Supply Chain    
2 days ago

Job Description

•To execute daily operations in accordance to the processes & procedures established
•To report any service related issues, escalations or failures to the supervisor 
•To ensure customers for DOM Operations are contacted via telephone prior to delivery
•For Online Operations, to enquire from customers for need to perform “Power up services” upon delivery and pass the instructions to the transportation team for execution
•To perform proper, follow up for all Expedite shipments (Local, Outbound & Inbound) and to keep all parties informed once delivery is completed.
•To perform all reporting in a timely and appropriate manner
•To ensure all escalations are investigated and respond to the respective initiator within 24 hours. Keep Operations Manager informed of any escalations
•For inbound shipment, to check with Planner should there be any discrepancy such as, ship to address, invoice value, etc.
•To work collaboratively with the warehouse and transport Team to ensure seamless information flow
•To ensure all emails are cleared completely on a daily basis
•To update all required shipment status into system

Job Requirements

No experience is required




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