CUSTOMER SERVICE OFFICER, CONTACT CENTRE (1 YEAR CONTRACT) (gt)
KSC CONSULTANTS PTE. LTD.
Contract : $ 2900 - $ 3300 / PER MONTH
2 months ago
As the service ambassador of our company, you will identify and address customers' uncertainties. You will offer solutions and lend a helping hand in alleviating their concerns. Your active listening and reassuring voice will come a long way in ensuring that our policyholders' enquiries are handled in a prompt and professional manner on a daily basis and that our Contact Centre remains the preferred way for our customers to reach us.
You will be required to:
Attend to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility.
Empathize with customers, and offer clear and relevant advice.
Provide policy recommendations and refer customers to client advisers for more comprehensive explanations.
Perform post-case administration for future reference.
Have obtained a diploma or degree in any field. Relevant insurance certification will be an advantage.
Have at least 2 years of experience in customer service, preferably in a contact centre.
Enjoy people engagement and providing good advice, have patience in dealing with complex problems.
Have strong interpersonal skills and the ability to answer queries clearly over the phone.
Be result-oriented and enjoy seeing tangible results of your hard work.
5-day work week, with rotating shifts between 8:30am to 6:30pm, at Paya Lebar.
Interested applicants - please send your resume to firstname.lastname@example.org or alternatively you may whatsapp/call 9829 4807 for more info.
KSC Consultants Pte Ltd | Gayle Tan
R1764745 | 11C2878