Customer Service Officer (Up to $1950,5.5days,West) - KSC CONSULTANTS PTE. LTD.
Customer Service Officer (Up to $1950,5.5days,West)

Customer Service Officer (Up to $1950,5.5days,West)


Full Time : $ 1700 - $ 2000 / PER MONTH
Full TimeLogistics / Supply Chain    
4 months ago

Job Description

To execute daily operations in accordance to the processes & procedures established
To report any service related issues, escalations or failures to the supervisor
To ensure customers for DOM Operations are contacted via telephone prior to delivery
For Online Operations, to enquire from customers for need to perform “Power up services” upon delivery and pass the instructions to the transportation team for execution
To perform proper, follow up for all Expedite shipments (Local, Outbound & Inbound) and to keep all parties informed once delivery is completed.
To perform all reporting in a timely and appropriate manner
To ensure all escalations are investigated and respond to the respective initiator within 24 hours. Keep Operations Manager informed of any escalations
For inbound shipment, to check with Planner should there be any discrepancy such as, ship to address, invoice value, etc.
To work collaboratively with the warehouse and transport Team to ensure seamless information flow
To ensure all emails are cleared completely on a daily basis
To update all required shipment status into system

Job Requirements

Min 1 year of working experience
Basic knowledge / experiences on warehouse management system and documentations
Comfortable to work in warehouse environment

Work Location (MRT)

Work Location

75 Ayer Rajah Crescent, 139953

Get In Touch

   +65 6904 9612

   75 Ayer Rajah Crescent,
       #01-04 Singapore 139953
        View map here

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