Customer Service Officer (Up to $1950,5.5days,West)

Job Description

To execute daily operations in accordance to the processes & procedures established
To report any service related issues, escalations or failures to the supervisor
To ensure customers for DOM Operations are contacted via telephone prior to delivery
For Online Operations, to enquire from customers for need to perform “Power up services” upon delivery and pass the instructions to the transportation team for execution
To perform proper, follow up for all Expedite shipments (Local, Outbound & Inbound) and to keep all parties informed once delivery is completed.
To perform all reporting in a timely and appropriate manner
To ensure all escalations are investigated and respond to the respective initiator within 24 hours. Keep Operations Manager informed of any escalations
For inbound shipment, to check with Planner should there be any discrepancy such as, ship to address, invoice value, etc.
To work collaboratively with the warehouse and transport Team to ensure seamless information flow
To ensure all emails are cleared completely on a daily basis
To update all required shipment status into system

Work Location (MRT)

Work Location