Customer Service Officers / Ambassadors - Initia Management Pte. Ltd.
Customer Service Officers / Ambassadors

Customer Service Officers / Ambassadors

Initia Management Pte. Ltd.

Full Time : $ 2000 - $ 3000 / PER MONTH
Full TimeCustomer Service    
a month ago

Job Description

We are hiring Customer Service Officers to manage customer queries and complaints. CSO mainly handles all customer related concerns, and complaints. Address all needs of our customers and ensure an exceptional guest experience.

RESPONSIBILITIES:
- Provide professional customer support
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Attending and communicating promptly to customer’s needs and queries
- Acknowledging and resolving customer feedback and concerns
- Knowing products inside and out to answer product queries
- Communicating and coordinating with the team and management
- Ensure customer satisfaction and increase customer retention
- Gather customer satisfaction levels and feedback on customer services for continuous improvement
- Provide feedback on the efficiency of the operations and customer service process

Job Requirements

- Must have proven working experience in customer service.
- Good and precise communication skills.
- Customer Service oriented and passionate about serving customers.
- Prior experience in the beauty line would be advantageous (but not required)
- Ability to stay calm and excellent in handling difficult customers.
- Comfortable using computers.

BENEFITS:
- Training for development is provided
- Opportunity for career progression
- Staff Discounts (on our Salons, Cafes, & Restaurants)
- Birthday Vouchers
- Good Health Bonus
- Grooming Allowance
- Annual Leave, Marriage and Compassionate leaves
- Good performance annual increment
- Referral incentive
- AND MORE!





Work Location (MRT)




Work Location

181 ORCHARD ROAD ORCHARD CENTRAL, 238896


333 ORCHARD ROAD MANDARIN ORCHARD, 238867


391B ORCHARD ROAD NGEE ANN CITY, 238874




Get In Touch


   +65 6904 9612

   75 Ayer Rajah Crescent,
       #01-04 Singapore 139953
        View map here

   sales@findjobs.com.sg

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