Job Description

Manage large amounts of email and live chat from users based in China, Taiwan, Hong Kong, others…
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Identify and assess customers’ issue and provide solution according to company standards
Generate sales leads by cross selling to customer with updated/ promotion package
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools

Job Requirements

Accepted high school leaver, O Level, Diploma, Bachelor Degree
Experienced in customer service role are additional advantages
Candidates with no related experience are welcome to apply as training is provided

Company: Nala Employment Pte Ltd | License No: 16C8302
Contact Person: Dexter Loke
Registration No: R1984078
Email : [email protected]
Contact No. : +65 9668 5649

EA License No: 16C8302
 EA Personnel No: R2090109
 EA Personnel Name: Clarence Tay

Work Location (MRT)