Customer Success Executive - S & P Manpower Agency Pte Ltd
Customer Success Executive

Customer Success Executive

S & P Manpower Agency Pte Ltd

Full Time : $ 2400 - $ 3200 / PER MONTH
Full TimeConsulting    
a day ago

Job Description

• Provide quality customer support through Digital channels for our buyers and sellers by attending to 
various issues, comments, feedbacks and queries to build a sense of personal touch with them.
• Ensure only high quality and qualified profiles are included in our platform by checking that their resumes, portfolio 
are up-to-date and filled with detailed information before accepting their application.
• Screen through our list of User/Listings and follow up accordingly.
• Monitor and flag out any Buyer / Seller Chat violation.
• Conduct match-making of seller to buyer profiles on our app listings.
• Regulate our WhatsApp/Messenger/ IG DM and reply in app messages with standardised template.
• Screen through message history, block chats & users and send out follow up emails accordingly.
• Build and maintain seller engagement, good relationships and community building efforts with the family.
• Gather feedback from customers, observe front-line issues such as application failure, payment issues, product 
enquiries and clarifications etc. and report promptly to superior.
• Organise and implement various loyalty schemes and programmes to reward, incentivize and optimize the whole seller 
and buyer to build a strong connection with the company.
• Plan and execute a curation process to select top performing sellers to match with bigger clients or projects.
• Perform ad-hoc tasks as and when required by the team

Job Requirements

• Min GCE 'O' Level / Diploma / Degree in any discipline
• Strong knowledge in conceptualism, planning and execution of customer service activities
• Must be well-organized, well groomed & possesses outgoing disposition
• Team player with excellent interpersonal, presentation and communication skills
• Hardworking with high initiative and willing to take on new challenges
• Excellent command in written and verbal English is a must
• Outgoing personality, with excellent organizational and prioritizing skills
• Enthusiastic, results-oriented and able to work independently
• Meticulous with an ‘eye’ for details
• Able to work in fast-paced environment and handle pressure well

Work Location (MRT)

Work Location


Get In Touch

   +65 6904 9612

   75 Ayer Rajah Crescent,
       #01-04 Singapore 139953
        View map here

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