EXECUTIVE, BUSINESS ANALYST (1 YEAR CONTRACT) (gt)
KSC CONSULTANTS PTE. LTD.
Contract : $ 2800 - $ 3200 / PER MONTH
21 days ago
Review Product specification and work related materials, analyse systems gaps and business processes.
Work with users to prepare & document business requirements, conduct walkthrough, review and sign off on the user requirements.
Able to formulate test scenarios and test plans; conduct user acceptance testing, update test results with proper documentation.
Provide regular reporting on the progress of business requirement process & User Acceptance testing, also to assist in areas requiring co-ordination with other key stakeholders/departments on any user requirements clarifications/decisions.
Proven analytical background in problem identification, provide perspective of system behaviour & design, assist in user’s dispute resolution, if any. Possess strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points.
Self-managing, Strong Analytical, Good Critical/Logical Thinking and Problem Solving Skills.
Excellent communication and listening skill and dispute resolution skills at the assignment level.
Provide management communication on operational updates.
Handle projects exploring new capabilities to manage and transform operations through process improvement and automation/ digitalisation.
Perform data analytics to gain new insight into customer behavior and optimisation of existing business processes to deliver a better customers’ experience.
Improve efficiencies and setting up SOPs of Key Performance Indicator Management reporting and Operational reports generation.
Conducts training to operational users on any new deployment.
Degree in Information Technology or Business Information Systems.
Savvy in the application of latest technology.
Proactive, resourceful and able to engage stakeholders from different business domains.
Exposure to Tableau is a value added advantage.
1 to 2 years working experience in Insurance Industry, either in operations or IT aspect and/or 2 to 3 years working experience in delivering user acceptance testing and business requirement gatherings.
Other competencies and traits:
Ability to work with partners across the organization to define the end-state of our customers.
Strong business acumen and communication skills.
Business Analysis skill in delivery business requirement process.
Project management skill in executing and managing user acceptance testing and planning.
5-day work week at Bras Basah
Interested applicants - please send your resume to firstname.lastname@example.org or alternatively you may whatsapp/call 9829 4807 for more info.
KSC Consultants Pte Ltd | Gayle Tan
R1764745 | 11C2878