Executive (Engagement), Service Delivery (Contract: 1 Year)
Business Edge Personnel Services
Contract : $ 14 - $ 17 / PER HOUR
ContractPublic / Civil Service
4 months ago
You will support the expansion and operationalisation of the IPSC network ensure the consistency in the delivery of the various digital services, publicity and engagement efforts across the Community Centres.
•Provide events coordination, admin and logistics support for public workshops and roadshows such as participant registration, venue booking, stakeholder management, setup and execution.
•Provide staff training coordination, admin and logistics support, such as attendance tracking, venue booking/setup, rostering, trainer scheduling and materials preparation.
•Collect and analyse customer feedback on the services rendered at IPSC@CCs.
•Collect and analyse data for performance reporting, such as transaction volume, customer satisfaction survey, staff survey.
•Support the HR admin matters and coordinate the operational duties across the different IPSC@CCs, such as maintaining staff rostering, staff attendance, leave/medical leave, claims across all the IPSC@CCs.
•Support the publicity and engagement initiatives and activities to promote the IPSC@CC brand, such as coordination of publicity materials, contents, social media posts, coordination with vendors and stakeholders.
•Support the smooth running of the PSC@CC service operations, by performing frontline customer services duties to guide members of public on the use of e-services to enable self-serve, if necessary.
•Assist with daily operational troubleshooting and resolving general issues with stakeholder agencies on workflows/SOPs, IT, feedback, resourcing etc
•Support the recruitment and management of volunteers to support the running of service operations and various initiatives.
•Handle administrative duties such as coordinating meetings, minute taking, developing presentation slides, data computation, support in event logistics and coordination
•Perform any other administrative / operational tasks and projects as required.
•At various assigned Community Centres (* To be advised)
•5 Days (Mon to Thur: 9.00am to 6.30pm; Fri: 9.00am to 6.00pm)
(May be required to work on weekends if necessary)
•Up to S$17.00 per hour
We are looking for motivated, positive, action-focused and responsible individuals who can work independently in a fast-paced environment.
•You are comfortable with ambiguity and open to explore new ideas and work them to deliver desired outcomes.
•You are willing to learn, meticulous with details and strive to always deliver quality work on time.
•You will strive to work well within team and across team(s), and project stakeholders.
•Proficient in using Microsoft Windows and Office (Microsoft Excel, Word, PowerPoint) and navigating IT systems.
•Prior experience in an administrative or/and operations will be added advantage.
•Ability to communicate effectively in English language and be conversant in a second language. Ability to converse in dialects will be an added advantage.
•Able to work weekends if necessary.
•Competency in design software such as Illustrator, Adobe Photoshop will be highly advantageous
•[Service Operations Planning and Management]: Translate policies into operations and ensure they are implemented effectively and efficiently for citizens. Provide implementation perspectives upstream to policy makers at the stage of policy design.
•[Customer Experience Strategy and Engagement]: Transform service delivery through identifying and translating new technologies to new ways of delivering services which are more customer-centric and productive. Reimagine the delivery of services from a customer-centric perspective, identify improvements and redesign the service delivery process.
•[Thinking Clearly and Making Sound Judgements]: Strong analytical and critical thinking abilities. Able to work with ambiguity and loosely defined problem spaces and synthesise data points and ground realities to sense-make, propose and implement sound and timely solutions with stakeholders in mind.
•[Working Effectively with Citizens and Stakeholder]: Able to work closely with other Public Service agencies to drive the service transformation initiative and achieve better coordination and integration of technology and processes. Engage citizens to explore using the digital kiosks to self-help in their government related transactions which may include managing difficult customers through understanding their challenges and working to resolve their problems. To achieve this, you should possess the ability to communicate effectively through written and oral presentation.