astons

Executive (Engagement), Service Delivery (Contract: 1 Year)

Business Edge Personnel Services
Contract: $14 - $17 / hour,

Job Description

You will support the expansion and operationalisation of the IPSC network ensure the consistency in the delivery of the various digital services, publicity and engagement efforts across the Community Centres.

•Provide events coordination, admin and logistics support for public workshops and roadshows such as participant registration, venue booking, stakeholder management, setup and execution.
•Provide staff training coordination, admin and logistics support, such as attendance tracking, venue booking/setup, rostering, trainer scheduling and materials preparation.
•Collect and analyse customer feedback on the services rendered at [email protected]
•Collect and analyse data for performance reporting, such as transaction volume, customer satisfaction survey, staff survey.
•Support the HR admin matters and coordinate the operational duties across the different [email protected], such as maintaining staff rostering, staff attendance, leave/medical leave, claims across all the [email protected] 
•Support the publicity and engagement initiatives and activities to promote the [email protected] brand, such as coordination of publicity materials, contents, social media posts, coordination with vendors and stakeholders.
•Support the smooth running of the [email protected] service operations, by performing frontline customer services duties to guide members of public on the use of e-services to enable self-serve, if necessary.
•Assist with daily operational troubleshooting and resolving general issues with stakeholder agencies on workflows/SOPs, IT, feedback, resourcing etc
•Support the recruitment and management of volunteers to support the running of service operations and various initiatives.
•Handle administrative duties such as coordinating meetings, minute taking, developing presentation slides, data computation, support in event logistics and coordination
•Perform any other administrative / operational tasks and projects as required.

   

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