Executive (Quality Service Projects) - Upper Changi North - Business Edge Personnel Services
Executive (Quality Service Projects) - Upper Changi North

Executive (Quality Service Projects) - Upper Changi North

Business Edge Personnel Services

Contract : $ 3100 - $ 3100 / PER MONTH

Job Description


Location : Upper Changi North

**All working hours will be the following unless otherwise stated:
Mon – Thurs       : 8:30am – 6:00pm
Fridays                  : 8:30am – 5:30pm

Position Title: Executive (Quality Service   Projects) II
Contract period : 11 Months   29 Days

Salary : $3,100 per month

The purpose of the job is to enhance and secure public trust through effective, efficient and empathetic management of public touch   points and service delivery design.

Manage quality service-related projects
i. Integrated 1800-PRISONS Hotline Management
Provide administrative  support in the approval of requirements process, procurement, tender evaluation and implementation process of the new 7-year tender for Integrated Voice Response System (IVRS) which is planned to commence from September 2022
Secretarial support for meetings with stakeholders
ii. Revamping the training framework for Service Quality
Provide support in the conceptual review and curriculum design for customized courses with SPTI & Civil Service College
iii. Audit Framework for Service Delivery Touchpoints
- Coordinate with units on the security clearance for outsourced auditors at the physical touchpoints (ie. access points at CPC,   TMC, SPC)
- Coordinate with auditor on the prompt conduct of audit and consolidation of audit findings

Provide administrative support for daily QSM functions:
i. Management of the 1800-PRISONS hotline and   Prisonfeedback emails
ii. Assist with statistics collation to provide an   overview of the SPS feedback received

Job Requirements

Min Qualification : Degree in Business Administration, Hospitality, Projects   Management, Arts & Social Science

If you meet the above criteria, please email your resume to eg@businessedge.com.sg

Work Location (MRT)

Get In Touch

   +65 6904 9612

   75 Ayer Rajah Crescent,
       #01-04 Singapore 139953
        View map here


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