Experience Lead, Events

Job Description

You will bring together the local delivery of a range of customer-focused facilities activities to
support the all-year-round programmes, events and facility management related duties carried out
at Unilever @ One North. A heavy hands-on approach is required to ensure the teams are working in
unison to achieve the goals of the organisation. You will work with the Housekeeping, Engineering
and Security Departments and report directly to the Assistant Manager, Facilities and Hospitality
Management.

•Be the first point of contact via emails, telephone calls, webforms and work order tickets for all service-related questions, queries and service request
•Coordinate with several departments (ie; Guest Services, Housekeeping, Engineering, Security, AV/IT, F&B, Global Learning and Workplace Services) to ensure that all programmes and events run smoothly.
• Support the issuance of access cards, name badges, programmes and event documents.
• Confirm completion of work order with Unilever via emails, when requested.
• Log customer compliments and complaints in the Unilever helpdesk.
• Handle guest queries on in-house services, programme registrations and schedules, local information on shopping, banking, dining, entertainment, recreational and religious services, and local events.

Work Location (MRT)

Work Location