Job Responsibilities: •Reports to the F&B Manager. •Maintain communication with/supports the F&B Manager and the GM. •Check table setting, chairs, floors, proper maintenance, cleanliness and safety. •Take immediate action to resolve all complaints and issues. •Manage the guest reservation system alongside staffs. •Receive and greet guests followed by seating them accordingly. •Adhere and enforce all restaurant rules, regulations and policies. •In the absence of GM and F&B Manager, he/she may serve as Manager on duty and handles opening or closing procedures. •Conduct daily line-up with staff for briefing and debriefing. •Supervises staff and maintain uniform and service standards. •Ensure side work is completed every day and supplies are stocked. •Review daily specials, stations and other applicable announcements. •Train new-hires in service standards, menu items, use of POS system and up-selling. •Lead and motivate team to higher sales and customer satisfaction. •Review daily and weekly events with the F&B Manager. You are expected to apply your best efforts in discharging your responsibilities with care, honesty, skill and diligence.
•Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Food & Beverage Services Management, Business Studies/Administration/Management or equivalent. •Candidate with at least 3 years experience in F&B industry will be considered for service leader position. •Fluent in spoken and written English. •Minimum 1 year’ experience in restaurant service, experience in barista will be a plus. •Basic certification in restaurant service is desirable. A combination of practical experience and education will be considered. •Outstanding Customer Service, focused and oriented. •Professional, articulate, friendly, and punctual. •Full time flexible hours are required (able to work days, nights, weekends, holidays). •Strong communication skills with the ability to promote sales and resolve conflict. •Able to work at a rapid pace while maintaining attention to detail; ability to multi-task.
16A DEMPSEY ROAD DEMPSEY CLUSTER (TANGLIN VILLAGE), 247695