astons

Guest Relations Ambassador (1 Year Contract)

S & P Manpower Agency Pte Ltd
Contract: $2200 - $2400 / month,

Job Description

The Guest Relations Ambassador provides general support to all the Operations Departments within the property, namely Reception, Housekeeping, Engineering and Security Departments. He/she will also effectively and efficiently process all forms of reservations, handle and process reservations and enquiries through telephone calls, emails etc. He/She must also ensure that the accuracy of distribution and communication of significant information to both internal and external customers are well maintained. The other job responsibilities include the following but are not limited to:
1. Attend to all internal and external telephone calls
2. Attend and respond to all general enquiries received via emails and phone on a timely basis
3. Handle all petty cash reimbursements
4. Perform guest check in/out and administer the process
5. Manage guests’ accounts and information, and room availability in the system
6. Receive and convey messages to guests promptly
7. Arrange transport, meal according to dietary requirement, goods delivery for guest,
appointment and meeting room requirement
8. Handle and record guests’ feedback and complaints and refer issues to supervisor or other
relevant departments
9. Perform simple bookkeeping activities, such as balancing cash accounts
10. Make and confirm reservations for room and meeting rooms
11. Assume other responsibilities as designated by the Company

Work Location (MRT)



Work Location

320 SERANGOON ROAD CENTRIUM SQUARE, 218108

   

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