With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World™ at Courtyard by Marriott. DUTIES AND RESPONSIBILITIES · Effectively supervise and support the day to day operations of the front desk. · Ensure all tasks assigned by superior are completed in a timely manner, and any outstanding tasks are properly communicated to the Duty Manager/ Front Office Manager on duty. · Responsible to keep all Front Office Standards and Procedures in line with Marriot Brand Policies. · Ensure the proper follow up of the room requests & co-ordination with housekeeping regarding the priorities in-room cleaning · Ensure department policies and procedures are understood by all employees and observed in tasks performed. · Ensure effective communication of new and updated information regarding policies, rates and general hotel information. · Ensure all guests positive and constructive comments are passed onto the Duty Manager on duty when necessary. · Manage all aspects of customer service during the shift in conjunction with, and in the absence of, the Duty Manager/Front Office Manager · Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis. · Maintain communication channels between hotel guests and all hotel departments both verbally and in writing as required. · Use every opportunity to promote hotel facilities and maximize hotel revenue · Supervisors are to be able to motivate the junior staffs to upsell and promoting hotel rooms and other outlets in the hotel · Must be able to coach and train junior staffs · Must be very familiar with Marriott Bonvoy programme · Must be very familiar with Upsell strategies · To carry out cashier duties including collect payment upon check-in / check-out Other Functions · Maintain effective communication with other departments · Participate in team and department meetings to share and learn about new procedures, information, special events etc · Ensure a safe working environment for fellow colleagues · Work as a team, helping other colleagues to complete necessary activities in ensuring all guest expectations are met and delivered · To handle complaints/feedbacks and only to escalate matter to Duty Manager or Front Office Manager should issue cannot be handled · Ensure that all the standards and procedures established at the Courtyard by Marriott are reached successfully and permanently. · To be ready and responsible when assigned to perform any other duties or job functions as required by Executive, Senior Management or Assistant Manager.
What we're looking for · Strong communication skills · A team-first attitude · A gift for paying attention to the smallest details · Exercise good judgement and maintain a professional demeanor
99 Irawaddy Road., 329568