Job Description

With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World™ at Courtyard by Marriott.

DUTIES AND RESPONSIBILITIES

·        Effectively supervise and support the day to day operations of the front desk.

·        Ensure all tasks assigned by superior are completed in a timely manner, and any outstanding tasks are properly communicated to the Duty Manager/ Front Office Manager on duty.

·        Responsible to keep all Front Office Standards and Procedures in line with Marriot Brand Policies.

·        Ensure the proper follow up of the room requests & co-ordination with housekeeping regarding the priorities in-room cleaning

·        Ensure department policies and procedures are understood by all employees and observed in tasks performed.

·        Ensure effective communication of new and updated information regarding policies, rates and general hotel information.

·        Ensure all guests positive and constructive comments are passed onto the Duty Manager on duty when necessary.

·        Manage all aspects of customer service during the shift in conjunction with, and in the absence of, the Duty Manager/Front Office Manager

·        Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.

·        Maintain communication channels between hotel guests and all hotel departments both verbally and in writing as required.

·        Use every opportunity to promote hotel facilities and maximize hotel revenue

·        Supervisors are to be able to motivate the junior staffs to upsell and promoting hotel rooms and other outlets in the hotel

·        Must be able to coach and train junior staffs

·        Must be very familiar with Marriott Bonvoy programme

·        Must be very familiar with Upsell strategies

·        To carry out cashier duties including collect payment upon check-in / check-out

Other Functions

·        Maintain effective communication with other departments

·        Participate in team and department meetings to share and learn about new procedures, information, special events etc

·        Ensure a safe working environment for fellow colleagues

·        Work as a team, helping other colleagues to complete necessary activities in ensuring all guest expectations are met and delivered

·        To handle complaints/feedbacks and only to escalate matter to Duty Manager or Front Office Manager should issue cannot be handled

·        Ensure that all the standards and procedures established at the Courtyard by Marriott are reached successfully and permanently.

·        To be ready and responsible when assigned to perform any other duties or job functions as required by Executive, Senior Management or Assistant Manager.

Job Requirements

What we're looking for

·         Strong communication skills

·         A team-first attitude

·         A gift for paying attention to the smallest details

·         Exercise good judgement and maintain a professional demeanor

Work Location (MRT)