> Provide technical support (onsite / offsite)
> Inventory of IT devices
> Hardware and software evaluation with testing
> Maintain and support IT systems and infrastructure including Cloud-based systems and e-commerce websites.
> Participate in CRM and Mobile App development and subsequent maintenance and enhancements.
> Assist in process improvements and recommend best approaches for resolving issues.
> Handle projects with different functional teams to define requirements and implementation plan.
> Escalate and report any emergency cases to different functional teams.
> Compile and analyze incidents and determine the areas of improvement.
> Conduct IT trainings.
> Ad-hoc duties
> Process strong troubleshooting and good problem-solving IT skills in relation to diagnosing and solving both technical hardware / software faults.
> Good problem-solving skills in relation to diagnosing technical hardware / software faults.
> Possess good communication skill
> Demonstrated accountability, crisis management capability and an ability to prioritize.