• Provide Remote Support to Customer on IT Related Issue.
• On-Site Support and Troubleshooting for hardware Issue and identify root cause for Desktop (Windows, Mac OS), Notebook (Windows, Mac OS), Tablet, Printer.
• On-Site Support and Troubleshooting for IT network product issues and identify root cause for Router, Switch, Firewall.
• Providing new computer and network installation and configuration services in customer’s office
• Knowledge in windows server Active Directory, knowledge of Cisco IOS and Cisco /HP/Sophos/WatchGuard hardware (Router, Switch, Firewall) will be a plus.
• Escalate with our supervisor is the issue is unable to be resolved at customer place.
• Coordinate with vendor on the repair/maintenance of IT equipment
• Poses a pro-active attitude towards customer and good working attitude.
• Need to travel on-site customer place.
• Willingness and ability to learn new skills and use new types of information.
• Responsibility and reliability
Jober Pte Ltd l EA License No: 16C8401 l
Wong Choo Sian, Jabez| Registration No: R1762582