astons

IT Support Specialist @ West

Wanco Manpower Pte Ltd
Contract: $3300 - $4000 / month,

Job Description

Our client is the world’s leading oilfield services provider. Cutting-edge solutions for reservoir characterization, drilling, production & processing.

Essential Responsibilities and Duties:
The Onsite Support Specialist is a desktop support expert responsible for computer hardware, software and peripherals. He/she is the second point of escalation for the resolution of desktop or laptop related incidents, service requests, and connectivity issues. The Onsite Support Specialist also enforces the company’s desktop and laptop policies and procedures. 

Specific deliverables and responsibilities
•Provides second-line investigation and diagnosis 
•Resolves and closes incidents/service requests a
•Escalates unresolved incidents/service requests within agreed timescales 
•Logs relevant incident/service request details per help desk procedures 
•Communicates with client regarding incident progress 
•Ensures tickets are always updated  
•Complies with QHSE and IT policies 
•Liaises with clients, other IT support groups and 3rd party providers when necessary
•Performs IMAC (Install, Move, Add and Change) 
•Conducts hardware and software maintenance and support 
•Coordinates with Service Desk for hardware repair 
•Assists with SSO on IT security issues and virus elimination 
•Assists local Server Team when server maintenance is required 
•Assists in infrastructure setup & renovation project at location including the network devices, CCTV, Servers, PABX & Skype for Business 

   

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