IT Support Specialist @ West - WANCO MANPOWER PTE LTD
IT Support Specialist @ West

IT Support Specialist @ West


Contract : $ 3300 - $ 4000 / PER MONTH
4 months ago

Job Description

Our client is the world’s leading oilfield services provider. Cutting-edge solutions for reservoir characterization, drilling, production & processing.

Essential Responsibilities and Duties:
The Onsite Support Specialist is a desktop support expert responsible for computer hardware, software and peripherals. He/she is the second point of escalation for the resolution of desktop or laptop related incidents, service requests, and connectivity issues. The Onsite Support Specialist also enforces the company’s desktop and laptop policies and procedures. 

Specific deliverables and responsibilities
•Provides second-line investigation and diagnosis 
•Resolves and closes incidents/service requests a
•Escalates unresolved incidents/service requests within agreed timescales 
•Logs relevant incident/service request details per help desk procedures 
•Communicates with client regarding incident progress 
•Ensures tickets are always updated  
•Complies with QHSE and IT policies 
•Liaises with clients, other IT support groups and 3rd party providers when necessary
•Performs IMAC (Install, Move, Add and Change) 
•Conducts hardware and software maintenance and support 
•Coordinates with Service Desk for hardware repair 
•Assists with SSO on IT security issues and virus elimination 
•Assists local Server Team when server maintenance is required 
•Assists in infrastructure setup & renovation project at location including the network devices, CCTV, Servers, PABX & Skype for Business 

Job Requirements

•Open to fresh degree graduates with an IT related discipline 
•Good working attitude and willingness to learn 
•Highly Driven and Innovative 
•Able to Work Independently 
•Ability to write technical support documentation 
•Knowledge in Coding is a plus 
•Excellent customer interface skills 
•Good interpersonal communication skills 

Work Location (MRT)

Get In Touch

   +65 6904 9612

   75 Ayer Rajah Crescent,
       #01-04 Singapore 139953
        View map here

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