Our client is a world leader in innovative memory solutions that transform how the world uses information. It is awarded as Top 10 Best Working Place in Singapore.
MNC | North | 15 Workday
•Provide global Level 1 support to IT Incidents and Service Requests
•Monitor key factory metrics and respond to critical deviation to minimize impact to the factories.
•Ensure that Incidents and Service Requests are resolved within SLA.
•Meet the team internal KPIs such as FLRR (First Level Resolution Rate) and MTTR (Mean Time To Restore).
•Facilitate Major Incident or IT ERT
•Build and improve Knowledge Base to enable timely resolution to the reported issues.
•Compile and analyze Incident/Service Request metrics
•Participate in Continuous Improvement Projects (CIP)
•NTC2/ITC/Nitec or Diploma in Information Technology or Computer Science or Engineering, Electronics, or with equivalent experience
•Have good communication skill (verbal and written English).
•Possess good troubleshooting skill in understanding the reported issue