Job Description

You will lead the housekeeping operations in Connect at Changi and create a pleasant and lasting atmosphere that enables residents’ satisfaction. You will work together with Guest Service, Engineering and Security Departments and report directly to the Operations Manager.

• Promote teamwork and quality service within the team and coordination with the other departments
• Manage the expenses of the department and prepare the annual departmental operating budget and finance
• Oversee inventory control of the department and ensure all employees have the proper supplies and equipment to carry out their job responsibilities
• Manage horticultural, pest control and waste management activities in the service apartment
• Review and follow up on residents’ feedback and satisfaction scores to improve quality and
standards
• Suggest innovative methods to mitigate issues and improve residents’ experiences
• Assume other responsibilities as designated by the Operations Manager

Job Requirements

• At least 8 years of experience in Housekeeping, with at least 3 years in a managerial capacity
• Attained at least a Degree or Diploma in Hospitality, Hotel Management or other relevant
fields
• Experience in a hotel or service residence environment will be advantageous
• Knowledge of change management and the ability to discover operational efficiencies
• Service-oriented, attention to details and observant
• Management and supervisory skills

Work Location (MRT)