We are looking for an individual to support a full scale loyalty programme which includes managing the members’ enquiry channel, coordination of campaigns and assist in liaison with key stakeholders. Responsibilities Rewards Program: - Assist in coordination with tenants for the consolidation of rewards catalogue and tenant offers - Assist in liaison with vendor for terminal training session and issuance of hardware to tenants - Liaise with tenants on an ongoing basis to collate exclusive campaigns for members - Daily monitoring of loyalty programme enquiries and timely responses to members, escalating to Team Lead where necessary for prompt and effective resolution and feedback from members - Assist in the preparation of post campaign reports Data Management System: - Assist in testing and implementation of the following systems: a. Customer Relationship Management b. Voucher Management System c. Content Management System d. Smartphone Apps for both iOS and Android operating system e. Support the team with monitoring/reporting of in-mall partner redemption. Marketing: - Assist in coordination with creative agency on marketing collaterals for both online and offline distribution - Assist in drafting and vetting of marketing collaterals General: - Assist in rewards programme marketing efforts, including liaising with the Centre - - Marketing Communication (CMC) team representatives to consolidate and/or disseminate required information/details. - Assist in ad-hoc duties, finance billing and/or on-ground responsibilities relating to the rewards programme
Requirements: - Well-versed in Google Suite and Microsoft Office applications. - Some experience with loyalty programmes preferred. - Conscientious and resourceful team player with the ability to take initiative and work independently without excessive guidance - Strong communication and interpersonal skills, with the ability to undertake basic cross-department and selected tenant conversations - Prior work experience in a marketing role within a retail environment or shopping mall will be advantageous.