Job Responsibilities: • Handle customer enquires through channels (face-to-face interactions, hotline, WhatsApp, messages, emails and social media etc) • Resolve product or service problems by clarifying the customer’s complaint • Determining the cause of the problem - selecting and explaining the best solution to solve the problem • Correction or adjustment to ensure resolution • Provide product, delivery, membership and promotion information including solution and consultation to customer with salespersons. • Arrange product collection, delivery appointment, refund, product exchange and follow up. • Liaising with various departments to ensure customer issues are resolved in a fast and timely manner. • Any other duties as assigned by the superior.
Job Requirements: • Possess excellent computer skills - Google drives, Google sheets and internet. • Possess excellent customer service handling skills • 6 days work week; Retail hours: rotate between 11.30am – 8pm and 12.30pm – 9pm with Off on a fixed weekday 📲 Whatsapp: 91261157 (Shayne) Jober Pte Ltd | EA License No: 16C8401 | Lee Lay Suan, Shayne | Registration No: R21100336 #SGUnitedJobs Website : https://www.jobersg.com/ Facebook : https://www.facebook.com/JoberEmploymentAgency/ Instagram : https://www.instagram.com/job4u1nsg/ Telegram : https://t.me/jobersg/2
2 JURONG EAST STREET 21 UOB IMM BUILDING AUTOLOBBY, 609601