astons

Operations Executive

Woodlands Transport Service Pte Ltd
Full Time: $2500 - $3000 / month

Job Description

•Act as a point of contact between internal department and external clients
•To attend and reply to clients enquires within specific time duration, including handling public feedbacks received via email and telephone. Manage client’s expectation.
•To liaise with clients on operational requirements e.g., on pick-up/drop-off locations, materials (e.g., livery, posters) required to place on/in buses, communicate to drivers on client service, grooming and behaviour
•To liaise and communicate clearly with colleagues on the feedback received/changes from client’s requests
•To liaise with clients on submission of ridership reports; consolidate and reimburse taxi claims; arrange drivers to attend clients' training course
•To prepare and submit weekly/monthly report to respective clients
•Investigation on client’s feedback via CCTV and driver’s statement; revert to clients with the findings/actions taken
•Deploy on the ground to rectify issue on clients' feedbacks or assist on ground checks

   

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