Perm - Patient Relations Consultants (up to 2.9k)PrimeStaff Management Services Pte Ltd
Novena (4 vacancies), Orchard (1 vacancy) Mon to Fri - 8.30am to 5.30pm Sat - 8.30am to 12.30pm Responsibilities: •Perform clinic and administrative duties, such as patient registration, payments, booking of appointments, financial counselling, insurance and Medisave claims, stock-taking, etc. •Respond to and follow up on sales and marketing enquiries through post, telephone, email and personal visits. •Maintain and develop existing and new patients through planned marketing efforts. •Maintain a computerised patient and prospects database. •Carry out market research, competitor and patient surveys. •Demonstrate product knowledge. •Assist Clinic Operations Manager. Other scope: •Organise and prioritise own workload to ensure provision of quality service. •Keep accurate and complete records consistent with regulations, policies and procedures. •Demonstrate an organised, effective and timely approach to all tasks. •Recognise when colleagues need assistance and offer practical support. •Work in a way that minimises risks to the health, safety and security of self and others, and supports others in maintaining health, safety and security. •Clean and restore work areas, leaving them in a suitable condition for future use. •Ensure that patient confidentiality is maintained at all times and access to patient related information (either electronic or paper based) is restricted to the needs of work. •Carry out activities that are consistent and in compliance with applicable external legislations, regulations, etc., and internal policies, procedures, etc •Promote satisfaction of internal and external customers •Any other duties to be assigned by the supervisor.
Work Location (MRT)