QUALITY MANAGEMENT AND INNOVATION MANAGER - NTUC HEALTH CO-OPERATIVE
QUALITY MANAGEMENT AND INNOVATION MANAGER

QUALITY MANAGEMENT AND INNOVATION MANAGER

NTUC HEALTH CO-OPERATIVE

Full Time : $ 5000 - $ 7000 / PER MONTH
Full TimeHealthcare / Pharmaceutical    

Job Description

People Management And Administration: 
- Lead And Coach A Team Of Process Facilitators For Quality Improvement And Innovation Matters 
- Develop Team Members’ Competencies In Quality And Process Management 
- Manage Day-To-Day Department Functions, Including Managing Budget, Operational Risks, Compliance To Regulatory Policies, And Ensuring Department Meets Its Kpi

Process & Change Management:
- Partner Business Leaders And Stakeholders To Identify Process Improvement, Cost Optimization And Customer Experience Improvement Opportunities
- Oversee Process Improvement Projects, Coach And Guide The Execution, And Resolve Escalated Issues Where Required
- Support And Management Of Necessary Communication Efforts Related To The Changes

Quality Assurance And Compliance:
- Oversee Regular Quality Surveillance, Inspections, Audits And Governance Of Quality Projects
- Monitor And Maintain Quality Standards Of The Division, Including Tracking, Updating And Maintaining Of Sops And Work Instructions Under The Framework Of Iso 9001:2015
- Work Closely With Operations To Uphold The Quality Standards Of The Division
- Develop Best Practices, Drive Continuous Improvement To A Higher Level Of Performance And Implement Sound And Sustainable Business And Operational Strategies In Line With The Organization’S Growth
- Act As The Relevant Contact For Moh Audit Matters, Providing Communication To Ministry On Improvement Plans And Escalation Of Issues. Share Learnings And Issues Across Various Centers For Learning Purposes
- Plan And Implement Projects That Improve Operational Workflows Within The Division And Across Different Business Units

Incident Management:
- Establish Quality Assurance Committee (Qac) To Review And Manage Incident/ Data And Other Improvement Plans
- Oversee Analysis, Management And Reporting Of Incidents (Internal And External Reporting)  
- Oversee Development And Implementation Of Risk Registry
- Collaborate With Stakeholders To Ensure That Corresponding Risk 
- Management Measures Are In Place And Sustainable 

Client Engagement, Empowerment & Satisfaction: 
- Spearhead, Develop And Drive Delivery Of Effective Client Engagement Strategies
- Review And Manage Customer Satisfaction Results And Work With Operations Team To Develop Improvement Plans

Quality Training: 
- Oversee, Direct The Development And Implementation Of Quality And Safety Training Strategies, Initiatives And Programs For The Department


Job Requirements

- Preferably A University Degree, In Marketing, Communications, Psychology Or A Business-Related Discipline Preferable With Healthcare Experiences 
- Minimum 3 Years 
- 5+ Years In Supervision Position 
- 8+ Years In Quality Assurance, Audit, Knowledge Management, And Data Analytics 
- Excellent Organisational, Leadership, And People Management Skills
- Experience In Project Management And/Or Process Re-Engineering Using Lean Or Other Quality Improvement/Innovation Methodologies
- Proficient In Microsoft Office Applications





Work Location (MRT)


Work Location

55 UBI AVENUE 1 UBI 55, 408935


Get In Touch


   +65 6904 9612

   75 Ayer Rajah Crescent,
       #01-04 Singapore 139953
        View map here

   sales@findjobs.com.sg

Download App


Findjobs

Cari Kerja

找工

Findjobs Tamil
FindJobs English
  
FindJobs Tamil
  
FindJobs Malay
  
FindJobs Chinese
  
FindJobs App

Follow us