Reservation Officer - PSGourmet Pte Ltd
Reservation Officer

Reservation Officer

PSGourmet Pte Ltd

Full Time : $ 2000 - $ 2500 / PER MONTH
Full TimeF&B    

Job Description

•Answer, screen and direct/transfer all incoming calls to the relevant/appropriate personnel or department
•Liaise closely with all HQ departments and restaurants in a professional, courteous, and timely manner
•Have a complete understanding of reservation and operational process, procedures and policies
•Records/key in all reservations and messages accurately 
•To update immediately and accurately if there are any changes to reservations
•To handle any queries and/or requests from guests promptly and accurately
•To resolve complains generated from dissatisfied guests through direct interaction with Café Managers 
•Receive, record, organize and file correspondences, faxes, emails and administrative messages concerning difficulties encountered with a reservation with any restaurants
•Greet & assist internal and external guests to ensure a high level of service experience 
•Maintain a good work relationship with colleagues from all departments
•Perform other ad-hoc duties/projects assigned by supervisor  

Job Requirements

•Minimum ‘N’ Level and above 
•At least 1 year of relevant work experience preferably in the service industry
•Excellent telephone and communication skills
•Good problem solving, planning and organizing skills 
•Good team player, energetic and proactive
•Self-driven with an eye for details  
•Must be able to work shifts/weekends/public holidays 

Work Location (MRT)

Work Location


Get In Touch

   +65 6904 9612

   75 Ayer Rajah Crescent,
       #01-04 Singapore 139953
        View map here

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