NE Digital is currently hiring for Senior UX Researcher to support the product and design research team at Fairprice. If you're an inquisitive researcher, comfortable in a high-velocity environment, and aren't afraid to take on the complex and long-established business of grocery and turn it into something thoughtful and magical, we want to hear from you! This person will report to the UX Research Lead and work closely with product designers and researchers. Additionally, this person will collaborate extensively with internal product & business teams working towards reaching customer-centric solutions. What you will be doing - Working in a fast-paced environment, designing and implementing research that effectively answers key business questions - Design and conduct generative and evaluative user research using qualitative (field observations, remote and in-person usability studies and interviews) and quantitative methods (surveys) - Present learnings in an insightful and empathetic manner. Design output and learnings in formats that drive the most impact with stakeholders - Triangulate qualitative research with inputs from Data Science, Surveys, Market Research, and Secondary data - Collaborate closely with other researchers, designers, product managers, data scientists, marketing and operations managers, and engineers to ensure the research you deliver is integrated into every aspect of the product and provides a holistic view of our users - Demonstrate problem-solving skills and the ability to quickly develop recommendations based on quantitative and qualitative evidence - Create methodologies that align with the needs of the organization - Be the consumer's voice and champion within the organization and build customer-centricity in all our product building initiatives - Deliver quality work with light managerial supervision
- BA/BS in Computer Science, Human-Computer Interaction, Cognitive Science, Psychology, Anthropology, Information Science or a related field, or equivalent practical experience. - 5+ years of experience in a product development research environment. - Ability to go beyond what users say, to understand what they really mean. - To connect with users emphatically. - Ability to frame key questions, create research plans to address those, conduct research, moderate, and synthesize the findings into meaningful, actionable insights. - Organized, detail-oriented, and able to work independently on multiple projects at once - Strong oral and written communication skills. - Independent & a self-starter, taking initiative keeping relevant partners in the loop Good to have - Strong quantitative research skills. - Design skills. - Experience with remote usability.
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