Full Time : $ 2400 - $ 3800 / PER MONTH
Full TimeHealthcare / Pharmaceutical    

Job Description

Service Quality
- Plan, Co-Ordinate, Implement And Ensure Smooth Running Of Various Standards And Measurements To Monitor Customer Satisfaction Via Residents Focus Groups, Periodic Audits, Residents Satisfaction Survey Etc
- Plan, Organize, Co-Ordinate And Execute Service Quality Initiatives, Development And Delivery On The Ground
- Plan, Organize And Implement A Comprehensive Rcd Service Quality Campaign To Create Awareness And Inculcate A Culture Of Service Excellence
Monitor, Coordinate Communication And Implementation Of Internal And External Recognition Programs And Events E.G. Annual Service Excellence Award, To Cultivate Role Models And Motivate Staff To Provide Quality Service Through Various Awards And Incentives
- Identify And Review Service Gaps Based On The Feedback Received And Propose Service Initiatives And Training Programme For Continuous Improvements
- Work Closely With Stakeholders Eg. Nursing, Allied Health, Operation Departments To Support Their Service Quality Drive
- Provide Secretariat Support To The Various Service Quality Steering Committee And Other Related Committees And Workgroups

Feedback Management
- Manage Rcd Feedback Via Feedback Form, Correspondence (Email, Letter Or Fax) And Phone.
- Document And Archive Feedback Received Via Correspondence (Email, Form, Phone Or Fax) And Quarterly Review On The Trending
- Initiate And Coordinate Investigation With Relevant Stakeholder/Department
Monitor And Follow-Up Outstanding Feedback Issues, Ensuring Proper Closure And Reply Are Provided To Feedback Providers Within The Stipulated Response Time
- Draft Formal Replies Wherever Necessary
- Escalate Overly Challenging Feedback To And Discuss With Reporting Officer
Analyse Statistic Data And Prepare Monthly Feedback Reports For Senior Management And Other Ad-Hoc Reports, As Needed

Job Requirements

- Degree Or Advance Diploma In Social Work, Gerontology Or Service Sector Disciplines
- Minimum 2 Years’ Experience In Community Healthcare Settings In Singapore
- Hands-On Experience In Volunteerism And Service Quality Work
- Good Knowledge Of The Geriatrics And Community Services

Work Location (MRT)

Work Location

55 UBI AVENUE 1 UBI 55, 408935

Get In Touch

   +65 6904 9612

   75 Ayer Rajah Crescent,
       #01-04 Singapore 139953
        View map here

Download App


Cari Kerja


Findjobs Tamil
FindJobs English
FindJobs Tamil
FindJobs Malay
FindJobs Chinese
FindJobs App

Follow us