SUPERVISOR

Job Description

Assist the Floor Manager / Assistant Restaurant Manager/ Restaurant Manager / Area
Operations Manager in carrying out his function of efficiently administering and
organising the restaurant into a profitable center and increasing revenue.
Ensure the smooth running of designated section/ area.
Lead and supervise the team which includes inspecting table and work area layouts and
settings, ensuring service quality and any other hygiene matters.
Work with Human Resource Department in handling staff grievances and disciplinary
issues.
Play a pivotal role in making decision on staff termination cases.
Maintain excellent customer service standards and execution of promotions in outlet.
Conduct departmental SOP training for all staff to maintain a consistent best in class
service standards and conduct.
In-charge of duty roster, product quality, food cost, staff recruitment.
Conduct end of probation review for new hires.
Assist in forecasting staff requirements and in scheduling day off, leaves, and overtime
requirements.
Lead and motivate staff in achieving sales targets and customer satisfaction.
Involve, prepare and chair the daily roll call meeting

Work Location (MRT)

Work Location