Job Description

Responsibilities
You will:
 
• Assist to review standards according to operating procedures and provide support in preparing operational reports to the Management
• Promote teamwork and quality service within the team and coordination with the other departments
• Manage room attendants, linen attendants and contractors during daily operations
• Organise and provide on-job-training programmes for employees and train new room attendants
• Inspect apartments and public areas for maintenance and cleanliness, ensuring each section maintains an excellent standard of resident satisfaction
• Ensure a smooth check-in and check-out process for all residents
• Report any damage and maintenance defects to the Engineering Department
• Attend to all residents’ queries and needs, especially those of VIP residents
• Schedule and conduct periodical cleaning programmes
• Perform monthly stock-taking of all linens, uniforms, equipment, supplies and items
• Perform daily checks to ensure no linen or equipment abuse
• Assume cleaning responsibilities when required
• Perform related tasks as assigned

Job Requirements

• At least 3 years of experience as an Attendant, Housekeeping
• At least a higher secondary education is preferred
• Knowledge in conversational English to communicate with multilingual residents
• Knowledge in basic conversational Mandarin is an added advantage
• Supervisory skills
• Passion for coaching and guiding
• Willingness to perform shifts

Work Location (MRT)