You work in a call centre environment.
Your responsibilities are as follows:
•Handle enquiries from the public through the Branch Service Line with professionalism. The enquiries are mainly on season parking matters and can also be on lease administration, housing maintenance, finance and car park matters.
•Promote, educate and guide callers on the use of client's e-Services
•Provide case-specific advice and quality customer service to customers over the phone.
•Keep abreast with latest policies and procedures so as to provide accurate information to customers
•Resolve customer’s queries effectively and escalate problems promptly
•Work as a team to ensure that call centre service KPIs are met
•Any other tasks assigned
Contract Period: 3 months (extension subjected to extension based on client's needs and requirements)
Working Hours: Mon to Fri, 8am to 5.30pm
•Possess effective telecommunication & strong customer service skills,
•Have a passion to deliver customer-centric service
•Proficient in English and another language
•Be able to size up customers’ enquiries accurately and document them quickly in the system
•Be able to handle stressful situations appropriately
•Be meticulous and independent.
•Experience in customer service or call centre will be an added advantage