Training Specialist

Training Specialist

Gao Ji Food ( S ) Pte Ltd

$ 3700 - $ 4500

4 days ago

Job Description

Scope of Work
Improving customer service experience by means of developing and transferring knowledge to front line employees

Curriculum Development
Customer Service Experience, Up-Selling, Service Recovery
Deliverables: Training curriculum and Lesson Plan (for both initial roll-out and refresher)

Training Delivery
Service Excellence Training Delivery
Transfer knowledge to key stakeholders
Visit outlets during off-peak hours to deliver bite-sized training to outlet employees
Deliverables: Key stakeholder will be able to sustain training delivery All outlets to complete lesson planned for initial roll-out

Job Requirements

ACTA certified
The use of mandarin is a must (Spoken and Written) to conduct training to Mandarin speaking trainees
Strong F&B background in customer service mapping as well as the development of OJT
Able to conduct train the trainers' sessions

Get In Touch

  +65 6904 9612

  #01-04, 75 Ayer Rajah Crescent, Singapore 139953

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