Customer Relations Officer (Retail Hours)

work 1 years
Job Description

JOB PURPOSE

Deliver excellent level of customer service by addressing customers’ needs and concerns efficiently and effectively to establish good relationship and achieve customer retention.

 

CRITICAL ACCOUNTABILITIES

  • Handle incoming walk-in customers, phone calls, appointments and messages
  • Address customer’ needs and concerns efficiently and effectively to turn unhappy customers into return guests
  • Build rapport and establish good relationships with customers to ensure customer retention.
  • Promote and up-sell products, services and packages to maximize sales opportunities where necessary
  • Provide constructive feedback on sales, effectiveness of promotions, customers, product and service launches as well as store activities and trends
  • Deliver product knowledge to customers through effective communication to increase consumer understanding and product sales
  • Manage and maintain the salon’s tidiness and cleanliness
  • Other administrative ad-hoc duties where necessary

 

Job Requirements

REQUIREMENTS

  • A team player and able to work in a fast-paced environment.
  • Proactive, self-motivated and keen to learn.
  • Previous customer care experience preferred.
  • Good communication and interpersonal skills
  • Ability to change & adapt (high adaptability)
  • Self-starting
  • People-centric
  • Resourceful
  • Able to take accountability
  • Keen interest in Beauty
Work Location

Island-wide

Benefits and Perks

  • 5 days work - 2 off days
  • Basic + Commission
  • Medical, Dental and Insurance coverage
  • Staff Discounts

Company description

Spa Esprit Group is a homegrown brand with a diverse portfolio spanning across beauty and F&B, with presence in 9 cities around the world. To date, we have 13 distinct lifestyle brands that are recognised both in Singapore and internationally.

 

Our Brands

Beauty


  • Strip

  • Browhaus

  • Spa Esprit

  • Qi Mantra

  • We Need A Hero

F&B


  • Tiong Bahru Bakery

  • Bochinche

  • The Butcher's Wife

  • Open Farm Community

  • Ding Dong

  • Common Man Coffee Roasters

  • Forty Hands

  • Tippling Club

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